Privacy and Policy

Privacy Policy ( Last Revised 19-February 2025)

1. Introduction
   IBSS Nepal Pvt. Ltd. (hereinafter referred to as "the Company") is committed to safeguarding the privacy of its clients and users. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to ensure its protection. 

2. Information Collection
   The Company collects personal and non-personal information from clients and users through various means, including but not limited to: 

• Account registration forms 

• Service usage data 

• Customer support interactions 

Personal information may include, but is not limited to, names, addresses, contact details, and payment information. Non-personal information includes data on service usage and technical details. 

3. Use of Information
   The collected information is used for the following purposes: 

• To provide and maintain our services 

• To process transactions and manage accounts 

• To improve customer experience and service quality 

• To communicate with clients regarding updates, promotions, and support 

• To comply with legal obligations and regulatory requirements 

4. Information Sharing and Disclosure
   The Company does not sell or rent personal information to third parties. Information may be shared with: 

• Authorized service providers and partners involved in service delivery 

• Legal authorities, if required by law or to protect the Company’s rights and interests 

• In the event of a merger or acquisition, relevant information may be transferred to the new entity 

5. Data Security
   The Company implements industry-standard security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. 

6. Data Retention
   Personal and non-personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Clients may request the deletion of their personal information, subject to legal and regulatory constraints. 

7. Client Rights
   Clients have the right to: 

• Access their personal information 

• Request correction of inaccurate or incomplete data 

• Request deletion of personal information, subject to legal limitations 

• Opt out of marketing communications 

Requests can be made by contacting our support team. 

8. Policy Updates
   The Company reserves the right to update this Privacy Policy to reflect changes in technology, regulatory requirements, or service offerings. Significant updates will be communicated to clients in advance.