Policy and Warranty

IBSS Nepal Internet - Dedicated to Corporate Excellence

Policy Overview

At IBSS Nepal Internet, we're committed to delivering reliable and high-speed internet services tailored exclusively for our corporate clients. Our policies are designed to ensure top-notch service quality and complete customer satisfaction.

Service Quality Guarantee
We strive to provide consistent, high-speed internet connectivity with a target uptime of 99.9%. Our dedicated support team is on hand 24/7 to address any concerns and ensure minimal disruption.

Fair Usage Policy
To keep everything running smoothly for all our users, we have a Fair Usage Policy (FUP) in place. This helps us distribute bandwidth fairly and prevents any single user from hogging the network resources. 

• Data Limits: Our plans come with generous data allowances, but if you exceed these limits, you might experience reduced speeds during peak hours. 

• Prohibited Activities: Activities that could compromise network integrity, such as spamming, hacking, or distributing illegal content, are strictly forbidden. 

Warranty Information
We stand behind the quality of our services and hardware. Our warranty policy covers all essential aspects to give our corporate clients peace of mind. 

Service Warranty
We offer a  limited 1-year warranty on all our internet services. This covers any service interruptions caused by technical issues on our end. 

• Service Restitution: If there's a prolonged outage, you're eligible for service credits corresponding to the downtime. 

• Support Availability: Our technical support team is available around the clock to resolve any service-related issues quickly. 

Hardware Warranty
Hardware we provide, like modems and routers, comes with a 1-year limited warranty. 

• Defective Hardware: If any hardware malfunctions within the warranty period, we'll repair or replace it at no additional cost. 

• Exclusions: This warranty doesn't cover damages caused by misuse, unauthorized modifications, or external factors like power surges. 

Terms and Conditions
Our policies and warranties are subject to the terms and conditions outlined in our service agreement. We encourage clients to review these terms thoroughly to understand their rights and responsibilities. 

Agreement Acceptance
By using our services, you agree to abide by all the policies and terms set by IBSS Nepal Internet. Non-compliance may result in service suspension or termination. 

Policy Updates
We reserve the right to update our policies and warranties to reflect changes in technology, regulatory requirements, and market conditions. Clients will be notified of any significant updates in advance. 

We're dedicated to providing exceptional internet services that meet the unique needs of corporate users. For any inquiries or further assistance, please contact our support team. 

Thank you for choosing IBSS Nepal Internet as your trusted internet service provider.