FAQs

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IBSS Nepal offers high-speed internet services, dedicated corporate bandwidth and customized networking solutions.
We currently provide services only in Kathmandu. Contact our team to check availability in your location.
You can reach us through our support email(support@ibssnepal.com.np), contact number, or by submitting a ticket via the website.
Log in to IBSS Nepal website. Navigate to the Support section. Click Submit a Ticket, fill out the form, and submit it.
Restart your modem/router. Check for loose cables or power issues. Ensure there are no ongoing outages in your area. If the issue persists, submit a support ticket or contact us.
Our support team strives to resolve issues within 2 hours. Complex problems may take longer, but you will be updated regularly.
Visit IBSS Nepal website. Go to the Billing/Support section. Our representative would connect with you and proceed with the remaining procedures.
We accept online payments, bank transfers, and mobile payment services like eSewa and Khalti.
Yes! Contact our sales team to request a plan change, and we’ll guide you through the process.
Our standard installation takes 1-2 business days after confirmation.
We do not provide a router as part of our installation package. You can also use your own compatible router.
If your router is under warranty, please replace it. Otherwise, you may request a new router from our support team.
Yes, IBSS Nepal follows an FUP to ensure fair bandwidth distribution.
Refunds are only processed for service issues that cannot be resolved. Contact our billing team for more information.
We prioritize customer privacy and follow strict data protection policies to safeguard your information.
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